Privacy Policy

1. Information We Collect

When you use our website or contact us, we may receive information that you voluntarily provide. Depending on how you interact with us, this may include:

• Full name
• Email address
• Phone number
• Check-in and check-out dates
• Number of guests
• Enquiry or message details
• Any other information you choose to provide while communicating with us

2. Information Collected Automatically

When you browse our website, certain technical information may be collected automatically by our website, hosting provider, analytics services or other technical systems.

This information may include browser type, device type, approximate location, IP address, pages visited, referring website and general website usage information.

This information is generally used to maintain, secure and improve the website and understand how visitors use our services.

3. How We Use Your Information

Information provided to us may be used for purposes such as:

• Responding to enquiries and requests
• Communicating with you regarding your stay or enquiry
• Processing booking-related requests
• Providing information about our rooms, services and experiences
• Improving our website and guest experience
• Maintaining website security and preventing misuse
• Complying with applicable legal obligations

4. Booking Information

If you submit a booking or stay enquiry through our website, the information you provide may be used to respond to your request and assist with arranging your stay.

If a third-party booking platform or payment provider is used to complete a reservation, information submitted directly to that provider may also be subject to that provider's own privacy policy and terms.

5. Cookies

Our website may use cookies and similar technologies to support website functionality, remember preferences, improve performance and understand website usage.

Cookies are small files stored on your device by a website. You can generally manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Third-Party Services

We may use third-party services to support our website, communication, analytics, maps, booking processes, payment processing or other website functions.

These third parties may process information according to their own privacy policies. We recommend reviewing the applicable policies of any third-party service you choose to use.

7. Sharing of Information

We do not intend to sell your personal information. Information may be shared where reasonably necessary to operate our services, respond to your requests, provide requested services, maintain website functionality, or comply with applicable law.

Where service providers process information on our behalf, we take reasonable steps to use providers appropriate for the relevant service.

8. Data Security

We take reasonable administrative, technical and organizational measures to protect information provided to us from unauthorized access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore understand that transmission of information over the internet carries some inherent risk.

9. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain appropriate records, resolve disputes, enforce agreements, or comply with applicable legal requirements.

10. Your Choices

You may contact us if you would like to ask about personal information you have provided to us or request correction of inaccurate information.

Where applicable, you may also request that we stop using your information for certain purposes, subject to legal, contractual or operational requirements.

11. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter.

12. External Links

Our website may contain links to external websites, booking platforms, social media pages or other third-party services.

We are not responsible for the privacy practices, content or security of external websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can contact Broad Green View using the details below.